Our Staff

Meet Our Team

We are proud to serve our communities. Our compassionate and dedicated team at Charles W. Smith & Sons Funeral Homes strive to meet each families needs. We are here to help you with Pre-Planning or care for a loved one who has passed. Please call our nearest location and let us care for your needs.

A man in a suit and tie is smiling for the camera

Charles W. Smith

CHARLES W. SMITH OWNER AND FUNERAL DIRECTOR/EMBALMER

Charles W. Smith is a devoted and experienced funeral home owner and director. His passion for excellence started in 1963 while working with his father-in-law, Bill Spurlock.


He currently owns four funeral homes in the DFW Metroplex area. His industry leadership abilities were used with his involvement in the aftermath of the 1995 Oklahoma City bombing of the Alfred P. Murray building.



Charles and his father Floyd Smith opened Pet Rest Memorial Park and Crematory in December 1977 in Sachse, Texas. For many years, it was the only pet cemetery in Dallas County with over 22,000 pets interred.


Sachse Team

Mike Felix

Mike Felix

Manager and Funeral Director

Mike Felix is a Fort Worth, Texas native, married for over 40 years with two daughters, one son and granddaughters.


He is a 2016 graduate of the Amarillo College of Mortuary Science. 


Mike is the former Mayor of Sachse, Texas, having served six terms.  His first election to the Sachse Mayorship was in May 2004. He served as a Sachse Councilman from 1992-2003.


His favorite word is Ministry.

Raini Day

Raini Day

Funeral Director

Raini Day is a Garland, Texas native who has been a resident of Sachse since 2007.


She has been married for over 20 years to Doug and they have a son and a daughter.


Raini brings over 20 years of office management and ministry experience.


Life verse: But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control. Against such things, there is no law. Galatians 5:22-23

Jo Nell Medcalf

Jo Nell Medcalf

Office Administration

Jo Nell is a Sachse native and has lived in the area all her life.  She has one son, one daughter and one grandson. 


She enjoys working with people and enjoys the loving, caring atmosphere that Charles W. Smith and Sons Funeral Home provides to families at the time of loss.


Jo Nell brings extensive experience in office management and the insurance industry.  She enjoys spending time with her family and traveling in her spare time. 


Keep Looking Up!

Reggie Saulters

Reggie Saulters

Funeral Director Assistant

Reggie is a native of Garland, Texas.  He has 2 sons and 7 grandchildren.  He retired from the Auto Sales Industry after 32 years.


He has been a member of Family Cathedral Church in Forney for 14 years.

Max Bryan

Max Bryan

Funeral Director Assistant

Max is a Sherman, Texas native who has been married since 1979 to his wife Linda.


He has lived in the Dallas area since 1973. 


He brings funeral service experience with Charles W. Smith since 1997.


Max is a Veteran of the United States Army.

Joe Henderson

Joe Henderson

Funeral Director Assistant

Joe is a native of Jacksonville, located in Cherokee County in East Texas.


He is single with one daughter and one grandchild. 


He holds a Bachelor of Science Degree from Abilene Christian University.


He is a United States Navy Veteran.

Ruben Purcell

Ruben Purcell

Funeral Director Assistant

Ruben and his wife Linda have been married for 42 years.  He is retired from Kraft Foods after 32 years.  They have 4 children, 9 grandchildren and 4 great grandchildren.  I am Saved and I Know That I. AM.

Lavon Team

Cheyenne Ortiz

Cheyenne Ortiz

Funeral Director/ Embalmer

Cheyenne is a 2015 graduate of the Dallas Institute of Funeral Service.

 

She understands the merit of building bonds of trust within the communities she serves and is honored when families return to celebrate lives generationally.

 

When Cheyenne is away from work, she enjoys quality time with her husband Andrew, their precious fur-babies, and 6 nieces.

 

“It’s a privilege to do what God has entrusted me to do.”

Virginia Hankins

Virginia Hankins

Office Manager, Lavon

Virginia is a native of Garland, TX and has lived in Lavon for the past 18 years. 


She has been married to her husband Paul for 30 years. They have one daughter and two sons.


After leaving corporate life to raise her children, she now joins Charles W. Smith and Sons Funeral Home in Lavon.


Virginia looks forward to taking an active part in the community and helping all families who come to our location.

McKinney and Princeton Team

Andy Ortiz

Andy Ortiz

Manager and Funeral Director/Embalmer

Andrew M. Ortiz is a native of Odessa, Texas.


A 1999 graduate of the Dallas Institute of Mortuary Science, he is a member of the St. Jude Catholic Church in Allen, Texas.


Se abla Espanol. Aqui para servir a las familias Hispanas.


Andrew is in our family to serve all families of all denominations, with an extensive background in Buddhist Services.

Makenzie Wagoner

Makenzie Wagoner

Apprentice Funeral Director/Embalmer

Makenzie is a Little Elm, Texas native, that has lived in Amarillo, Texas before moving back to the area and settling down in Plano, Texas.


She has always had a passion for the funeral industry and has wanted to work as a funeral director ever since she was a child.


Favorite quote: “When tears long to bathe your soul, let them fall so light can grow.” – Angie Weiland-Crosby

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